FAQs

OPENING HOURS
Wednesday & Thursday: 4pm until late
Friday & Saturday: 12pm until late
Sunday: 12pm-6pm

Reservations can be made up to 3 months in advance online or via email. Please be aware that we do not take reservations outside of this window, and we are unable to take reservations over the phone or in-venue.

RESERVATIONS
As some of our seating options are stools, please let us know if you require a chair with a back, and we will do our best to accommodate your request.

Lunch reservations are available on Friday, Saturday and Sunday at 12pm, 12.15pm and 12.30pm for a 2-hour sitting. Long lunch reservations are available in the second sitting at 2pm and 2.15pm.

Dinner reservations are available Wednesday through Saturday and we offer two dining sessions – the first beginning at 6pm for a 2-hour sitting time, and the second beginning at 8:15pm.

We take a limited number of reservations for lunch and dinner, and allow space for walk-ins. If your preferred date and time is unavailable, we encourage you to come by and speak to our host or join our waitlist. We check our reservations daily and will be in touch with you if we receive notice of a cancellation.
We invite walk-ins to join us for Aperitivo between 4pm-6pm on Wednesdays and Thursdays and 3pm-6pm on Fridays, Saturdays and Sundays.

If you would like to enquire about a private event or reservation for more than 5 guests, please send us an email at reservations@carnationcanteen.com.

MENUS AND DIETARIES
Our a la carte menus are highly seasonal, changing weekly, and sometimes daily (depending on sourcing). Each menu is loosely mediterranean – think Italian, Greek and Spanish, with a touch of French – and we use organic and biodynamic ingredients wherever possible.

We can accommodate all dietary requirements and kindly ask for a minimum of 24 hours’ notice – please be aware that options may be limited.

CHILDREN
We invite children to take a seat at the table and enjoy our menu.

Due to the small size of our dining room we cannot accommodate high chairs, booster seats or prams. Know that we do not allow the use of mobile phones, iPads, computers or flash photography, and we do not allow external food to be served in the dining room.

ACCESSIBILITY
We are a wheelchair accessible venue. If you or one of your guests is a wheelchair user, please let us know via email or in the comments at the time of booking.

OUTDOOR DINING
Due to the unpredictable nature of Melbourne’s weather, there will be days when it will not be feasible for us to serve tables outdoors. If this is the case, we will contact you on the day of your reservation to offer you an alternative day to dine with us.

DRESS CODE
Smart casual.

CREDIT CARD GUARANTEE AND SURCHARGES
Credit card details are required to guarantee your reservation. We do not store your details, charge to the card or require a deposit; providing these details pre-authorises a charge of $50pp in case of failure to show with no notice.

A15% surcharge applies on all public holidays and a surcharge applies to all card payments.

Please be aware that there is a weekend surcharge on Sunday dining.

CANCELLATIONS
We understand that plans sometimes change. We kindly ask for a minimum of 24-hours’ notice to cancel, reschedule or amend your reservation to avoid a cancellation charge of $50pp.

Please send us an email if you are running late – tables will be held for 15 minutes after your reservation time.

We cannot guarantee a request to change the date of an existing reservation will be fulfilled. If you need to change your reservation date, please contact our reservations team.

If you have any other questions, please send an email to reservations@carnationcanteen.com.

We look forward to welcoming you.

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